Abacus insurance is the Worst Insurance ever!

Item: Abacus Insurance Limited
Rating: 1
Author: Somelezo M

My claim was submitted 9 weeks ago with Abacus and Incredible Connections still no response or even a claim reference number. I was told to send my Claim to Sibongile who is a claims supervisor on the following email *** and also a guy called Meluleki. I have sent my claim forms more than 4 times still no assistance. I have been calling Abacus insurance for the whole week and the call center agents inform me that my claim is being captured. Up to now I still do not have a claim reference number.

Abacus Insurence is the worst.

Helpful (0)

Replies (3)

Abacus Insurance Limited's replyOfficial

10 Dec 2022, 10:09

Dear Claimant,

Abacus Insurance sincerely regrets the unsatisfactory claims experience.

Please be assured that this issue has been escalated to Claims Management.

Regards

Abacus Insurance Customer Care
***

Abacus Insurance Limited's reply10 Dec 2022, 10:09

Official

Somelezo M's updateReviewer Update

10 Dec 2022, 10:46

I disagree with what you are saying

Somelezo M's update10 Dec 2022, 10:46

Reviewer Update

I disagree with what you are saying

Abacus Insurance Limited's replyOfficial

10 Dec 2022, 12:48

Dear Somelezo Mnyaiza & IC MALL OF AFRICA

Customer Claim information:

Claim No: AB-C-***0-1

Approved claim replacement amount: R5999.00

Replacement Item: SAMSUNG GALAXY A33 5G DUAL SIM BLACK

Customer Cell Phone Number: ***

Customer Email Address ***

Claim authorised for customer, Somelezo Mnyaiza. Store Name, IC MALL OF AFRICA.

Please go to the store where you submitted your claim to receive your “replacement product” as per the claim approval.

NOTE Insurance Excess amount payable in store, when collecting your new device is R599.90.

Abacus Insurance Limited's reply10 Dec 2022, 12:48