Abacus insurance is a ****.

I have been with this company for a while, I recently made a claim and was told that I have been making payments. The lady said if Im not happy I should send an email to their complains department. While waiting for a response I get an sms saying my policy lapsed last year. How convenient that when I want to claim in 2026 I get told that my policy lapsed in 2025. I have my bank statements that sure that I have been making payments. All they needed to do is pay me the amount of R12500.