Abacus Insurance failed me!!!

My Mom passed on 22 Nov and I sent in my claim on the 25th November, got an email and a call from a lady named Akhona saying my claim is delaying due to banking details which I immediately sent that was on the 27th. I buried my mom on the 29th without receiving any payout from Abacus and on Monday I went to Pep Store at Heidelberg Mall they called Abacus and I spoke to Angel Baloyii she then sent an Email to Sbongile Ndlovu, on Tuesday around 11 I received an sms saying my claim was approved and would be finalized same day, I woke up today still no payout I am really dissatisfied and disappointed at their service.