Abacus insurance bad service

we purchased laptops from incredible connections with insurance, in february the laptops where ******, we have no idea how and where as they where behind the bakkie seats, only when we needed to use them we realize they not there. SAPS did not open a case as there is no scene of crime location, we wrote an affidavit as requested by the consultant. 2 days later Lindiwe calls us with a rude tone asking repetitively and interrogating stating she doesn't understand this. its now been well over the said 5 day s advertised and our business is suffering. when we call in we hold for over an hour and she hangs up the call