Abacus insurance

Good day I **** a claime for my TV. at hifi Corp. N1 City on the 25th of August and I never got any feedback from you guys. It's been over 21 days and according to me that's very unprofessional. I've been calling everyday for almost two weeks and had about enough of what has been brought to my attention, my calls get cut, all the necessary documents were handed but apparently you lost my details kow that happened I would like to know. But for my money I was good enough. I'm at the shop now and very unhappy. Please advise