PD
Phindile D
1 reviews | Active since Sept 2014
10 Jul 2024, 15:33
Abacus Funeral Claim - No Communication
Can Abacus please advise on the current status of my claim. All the documents were forwarded on 27 June 2024, but I am not receiving any feedback from anyone or Charleen, despite sending my bank statement again directly (Charleen)to her email address and sending her several emails. There is no communication. I called, and I was told Charleen was busy on a call, I was then put on hold for 10 minutes, thereafter I was told that she was on lunch.
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Abacus Insurance Limited's replyOfficial
11 Jul 2024, 15:15Good day Phindile
Thank you for raising your concerns with us and note that we have assigned a complaint officer to your matter who should be in contact with you shortly.
Kind Regards,
The Complaints Team
Thank you for raising your concerns with us and note that we have assigned a complaint officer to your matter who should be in contact with you shortly.
Kind Regards,
The Complaints Team
Abacus Insurance Limited's reply11 Jul 2024, 15:15
Official
Good day Phindile
Thank you for raising your concerns with us and note that we have assigned a complaint officer to your matter who should be in contact with you shortly.
Kind Regards,
The Complaints Team
Thank you for raising your concerns with us and note that we have assigned a complaint officer to your matter who should be in contact with you shortly.
Kind Regards,
The Complaints Team