Abacus and Pep Funeral Cover are real cheats! Be warned

Hello Peter kindly assist, I bought funeral cover for my mum, my stepdad, myself and my family as well as for my brother. I was assisted by a guy called Arnold. On completion of our telephonic conversation he said I cannot be the beneficiary as I am the policy holder so I gave him my other brother's name and details as a beneficiary. As a busy person, I couldn't notice on my bank statement, that I dint even draw, that Abacus is deducting more than we agreed on. I think I noticed that after the fifth premium. I went through my emails and found out that Arnold has put my brother on a policy as well. I immediately wrote an email to Phakama and I was told they were not dealing with complaints but they will forward it to the relevant people. I received a notification that Karabo was working on it. The last time she made a follow up was when I requested a recording and was never able to provide me with. I decided to stop paying for all the covers. They haven't come back to me and it's been a year now. We are not covered. What if the unfortunate could happen to any of the people I have insured? Abacus people are real cheats. They rob us. This should be put to an end. And they dint care about our complaints. Kindly step in and assist. I am going to take this matter further with the relevant Ombudsman. Their license to sell financial services should be revoked, they are not worth advising people on anything that pertains to money