Abacus

I have written three times since receiving the SMS that Abacus was going to lapse my policy - they did not even phone me - or contact me via email ?? That is serious customer service to a policy holder for nearly 5 to 6 years now. Take your money but will not help ???

It seems you don`t want to answer - now I will take this to Hello Peter - Sending again because I have not heard back from you - BPI*** - FSP 52068 - SMS received stating no payments have been received policy lapsed. I have checked my banking schedule - to which a payment every month is done - but I do see that certain months it has not gone through. Payment dates - 3rd Dec - 3rd Sept - 12th August - 3rd July The months of Nov, Oct - were scheduled but did not go off my account. Please can you check - I can pay these 2 months - can`t lose this policy - and I will be checking with my bank why these 2 payments did not go through - thanks John Perfect