*** Lost Parcel Reimbur*****t

D***

4th of April 2025 I used Paxi to courier a few valuable things as usual, then weeks went by and the parcel didn't reach its destination, spoke the manager who connected me to Paxi, had a run around with Paxi for about 3 weeks trying to get my parcel back and mind you I am using my airtime to call them. Paxi then told me I need to speak to Abacus which I did. Then all of sudden I get a refund of R500 which is waaaaaaaaay waaaay less than what was lost in that parcel.

I was then told that I needed to insure the parcel, or on earth told me about insurance? At pep store there isn't even a sign that says "insure your parcel" also the people who work there don't even advise us on buying insurance nor help us package. You just get there buy a plastic then package it yourself then that's it. Why only after our things are lost that's then we get told about insurance?

Now below is what was in my parcel

1. Black Ratchet Tshirt Size L to the Value of R400 2. Black Ratchet Tshirt Size L to the Value of R400 3. Black Ratchet Tshirt Size M to the Value of R400 4. White Ratchet Tshirt Size L to the Value of R400 5. Red Ratchet TrackSuit Size XL to the Value of R800 6. Lattafa Afeef perfume to the Value of R800 7. 135g KitKat to the Value of R35 8. 135g KitKat to the Value of R35

The total value of the items is R3270 I had to replace all of those things costing me double of what I lost. Then i get refunded R500???

Now I sent my dispute form as advertised and it had been a week and half with no response whatsoever. What kind of service is that? Why tell us to send dispute forms if you not going to handle them?

Is Paxi and Abacus a ****???