0% level of service

I submitted 2 tablets insurance claims on the 23rd of June. Only one claim got an approval after two weeks, no updates on the second one. I've sent follow up emails to both Abacus Insurance and Hifi Corp but no update till now. I would like to understand if either of them realize that kids have to do online learning to keep up to date since they are at home. The hustle that they have given me has made me loose confidence in them. Their level of service is zero. This is so frustrating because when the sale is made everything is made to sound simple straight forward until you claim. Can anyone help, please!!