AA
Ade A

1 reviews | Active since Oct 2024

15 Oct 2024, 13:45

WORST Warranty Company

So long early this year, I took a mechanical warrant with AA Warranties after the expiration of my BMW G20 330i manufacturers warranty, paying around R900 every month on their Titanium cover of R100,000 potential cover. In my mind, I thought I was with a reputable company, I failed to check the online reviews. Few weeks ago, I started notice some noise when turning my steering, preliminary diagnosis indicates with new BMW models the steering rack are very low just under the car and water has got inside the steering rack which affected the lubrication hence the noise when making a turn. It was working perfectly and took it in after 2 weeks when less busy, got the quote and send the quote to AA Warranties. They sent an inspector to BMW and alas, I received a call from the most rudest person have even spoken to, indicating they will reject the claim because water has entered the steering rack under the car. The ****ing rack is under the car which is normal for water to be in contact with it. However, PLEASE dont waste your money on this useless company, the are WORST than anything you will ever think of, they avoid claim on semantics and clauses, but happy to collect your money. Glad it wasnt something worse or bigger before I cancel this useless trash policy

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Replies (4)
AA Warranties
AA Warranties's reply15 Oct 2024, 13:50
Official
Dear Mr Akanbi, 

We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 

We will investigate further and get back to you within 2 working days. 

Kind regards, 

Complaints Team
AA Warranties
AA Warranties's reply16 Oct 2024, 12:41
Official
Dear Mr Akanbi, ,
 
Our complaints department has contacted you regarding your complaint. We have communicated with you and provided the necessary information.

If you require further assistance, please do not hesitate to contact us. 

Kind regards 
Complaints Team 
AA
Ade A's update16 Oct 2024, 13:17
Reviewer Update
LIES - another lie again
I was not contacted telephonically or via email - another lie to cover a lie.
Anyways, nothing good was expected to come out it it, just had to refute your bogus claim of being contacted
AA Warranties
AA Warranties's reply17 Oct 2024, 09:30
Official
Dear Mr Akanbi, 

Email correspondence was sent to you. 

If you require further assistance, please do not hesitate to contact us. 

Kind regards 
Complaints Team