DA
Douglas A
1 reviews | Active since Mar 2022
28 Mar 2022, 11:38
We paid for warranty.
We submitted a claim for the gearbox of my bakkie we bought January 2021, the dealership recommended the AA warranty. We agree to it. A Year later gearbox doesn't want to engaged gears. Now there is so many excuses for declining claim.
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Replies (4)
AA Warranties's replyOfficial
28 Mar 2022, 11:47Dear Mr Alexander,
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and revert back to you within 48 working hours.
Kind regards,
Complaints Team
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and revert back to you within 48 working hours.
Kind regards,
Complaints Team
AA Warranties's reply28 Mar 2022, 11:47
Official
Dear Mr Alexander,
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and revert back to you within 48 working hours.
Kind regards,
Complaints Team
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and revert back to you within 48 working hours.
Kind regards,
Complaints Team
DA
Douglas A's updateReviewer Update
28 Mar 2022, 14:30Everyone always say "we will investigate and reveal back to you", and then you must wait. Unbelievable
DA
Douglas A's update28 Mar 2022, 14:30
Reviewer Update
Everyone always say "we will investigate and reveal back to you", and then you must wait. Unbelievable
AA Warranties's replyOfficial
28 Mar 2022, 15:32Dear Mr Alexander,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
AA Warranties's reply28 Mar 2022, 15:32
Official
Dear Mr Alexander,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
DA
Douglas A's updateReviewer Update
28 Mar 2022, 16:18Right, now you guys send me an email, claim declined because of oil leak. Let me put it to you, this bakkie has a full service history. Never had an oil leak. Only when the gearbox didn't want to engaged in gears there was a oil leak because of the failure of oil pump and timing pump. What would have happened if we were travelling on highway? I therefore again mentioning that your so called independent assessor never asked for the service record. Now you people think Im an idiot to let it go like this. I will have to prepare court papers, there's no other options. I'm very very disappointed in this warranty. How many people is still going to fall for that. You can atleast compromise on at least 50% of damage on gearbox.
DA
Douglas A's update28 Mar 2022, 16:18
Reviewer Update
Right, now you guys send me an email, claim declined because of oil leak. Let me put it to you, this bakkie has a full service history. Never had an oil leak. Only when the gearbox didn't want to engaged in gears there was a oil leak because of the failure of oil pump and timing pump. What would have happened if we were travelling on highway? I therefore again mentioning that your so called independent assessor never asked for the service record. Now you people think Im an idiot to let it go like this. I will have to prepare court papers, there's no other options. I'm very very disappointed in this warranty. How many people is still going to fall for that. You can atleast compromise on at least 50% of damage on gearbox.