GB
Glen B

1 reviews | Active since Feb 2025

19 Feb 2025, 11:00

Unsatisfied customer

I'm policy holder of AA policy no 262683,my policy is up to date since 2021 i never claimed,my vehicle is at fiat 500x, recently it had a problem with gears 5 and 6 ,I took it in at constantia fiat Chrysler dealership ,it was diagnosed that the problem is the actuator I lodged the claim with AA spoke to Albert who told me that they policy is not going to pay since the actuator is an electronic component that is not covered under the policy, it's surprising how cause the gearbox can't function without the actuator and same,i feel like I've been ****** of my hard earned money, it's been two months struggling with the vehicle whereas I pay the policy without fail every month

0
Replies (3)
AA Warranties
AA Warranties's reply19 Feb 2025, 11:11
Official
Good day Mr Biyela,

We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 

We will investigate further and get back to you within 2 working days. 

Kind regards, 

Complaints Team
GB
Glen B's update19 Feb 2025, 11:46
Reviewer Update
This is unprofessional especially from a big company like AA,im suffering financially and struggling with transport, my vehicle is at the dealership, not fixed ,I feel like I'm paying for what i don't have, I need assistance and intervention, thanks
AA Warranties
AA Warranties's reply20 Feb 2025, 08:50
Official
Dear Mr Biyela, 

Our complaints department has contacted you regarding your complaint. We have communicated with you and provided the necessary information.

If you require further assistance, please do not hesitate to contact us. 
Kind regards 
Complaints Team