Unprofessional

About a year ago, I purchased an extended warranty from AA Warranties and selected their silver package after discussing my coverage needs with them. Recently, I experienced an issue with my air conditioning unit, but when I filed a claim, AA Warranties informed me that it was not covered under my policy. Although my policy document states that I am entitled to a refund if I choose to cancel, AA Warranties is refusing to provide me with a refund for my premiums.