TERRIBLE AA ASSISTANCE IN EMERGENCY

Please don't waste your time to deal with the AA as they are absolutely useless. Bought a new vehicle from Haval and recently had a dead battery. I phoned Haval and they said I must phone the AA department on the number in my Haval Service book as they deal with all Haval owners and car issues. Tried phoning the AA department 10 times before someone decided to answer the phones. i explained to the guy on the phone that the Haval service manager said that my issues sound like a flat car battery. i gave the cosultant all my info and explained to him that the vehicle is still under warranty etc. he advised that he will send someone out to assess and that the person will be arriving with a flatbed incase there is other issues.

an hour and a half later some idiot arrived at my house with a filthy overall. my father assisted they guy and explained to him what the issue is. the guy rocked up at my house without a spare battery , no flatbed and not even any jumper cables to assist. my father phoned me to tell me that the guy is unwilling to change the battery as he did not have a spare with him and if he needs to change the battery we will need to pay him. he also advised after my father told him that the vehicle is under warranty that he cant assist. He could not even jump start my vehicle , i had to get my 80 year old father to help me.

i phoned Haval and told them that i will be fetching the vehicle and jumpstarting it and drive it to the dealership in limp condition and that i would like to see the service manager.

when i got to the dealership i spoke to the service manager and explained what had happened. he said that he has never heard ******* like this in his life and that the guy who was sent to my house was most likely just too lazy to do his job that day. he did advise that he will take this matter up as it smears Havals name due to 1 person.

whilst i was at Haval i got a call form the the manager at AA with regards to my issue. the manager of AA advised that according to him , AA is not allowed to work on vehicles still under warranty. i told the guy straight that this is the biggest bull**** i have ever heard. so basically if you are stranded in the middle of nowhere with a flat tire , battery etc and phone AA and they arrive on the scene , they are basically just going to get back in their car and tell you that they cant assist and leave you there due to the fact that your car is under warranty.

i have never heard ******* like this in my life , and this from a ''manager''. REALLY!!! you get paid to do a job and not to think , and now i know why as you tried to think of a bull**** excuse that ended up making you look like a complete asshole.

i will never deal with AA ever again due to this , nor recommend AA to anyone due to the **** service , incompetence and pure laziness.

disgusting to think that in a case of emergency we rely on idiots like this.

you have a better chance of sorting out the issues yourself then phoning these people.

oh and for the record as per my discussion with the service manager at Haval , should they find any damages caused by driving a limped vehicle 30km to the dealership , AA will have a full blown lawsuit on their hands to deal with.

DISGUSTING!!!!!