RR
Reuben R
1 reviews | Active since May 2024
22 May 2024, 20:36
Shocking Experience with AA Warranties
Shock of my life - My vehicle failed to start due to oil pump failure, this resulted in engine to seize. I have been informed that my warranty will only cover the Oil pump and the rest of the engine I need to pay for. Honestly I do not understand the logic behind this - Only the cause of the problem is paid for and not the results of the problem. I am really not asking for much - My quote is R50K and AA is only paying R3500.00 - I know I am covered for a maximum amount of R30K why can't AA just pay that and I can pay the balance? I have been with AA for more than 4 years without default.
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Replies (1)AA Warranties's replyOfficial
23 May 2024, 12:02Dear Mr Ramukhesa,
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and get back to you within 48 working hours.
Kind regards,
Complaints Team
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and get back to you within 48 working hours.
Kind regards,
Complaints Team
AA Warranties's reply23 May 2024, 12:02
Official
Dear Mr Ramukhesa,
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and get back to you within 48 working hours.
Kind regards,
Complaints Team
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and get back to you within 48 working hours.
Kind regards,
Complaints Team
