Ridiculous service from the AA

I had a battery claim with the AA. Got the AA to replace the battery and all was good until I put in a claim for a re-imbur*****t. Then their issues started. First I sent the docs through on numerous occasions.

Then I was told the claim was approved and was going to be paid out today. Until it wasn't. The their excuse was that the invoice was in my name and not in the name of the AA, so they couldn't pay me out. Except that I called the AA to replace the battery, and they refused to honour my warranty because the call out was over the long weekend when their officers were closed, so I was told that you will be re-imbursed

Can you even believe these guys? No I must call the AA to reissue an invoice issued by the AA that the AA refused to honour, even though it was issued by the AA.

This is almost as bad as Home Affairs