AP
Andre P

1 reviews | Active since Mar 2017

04 Mar 2024, 22:43

Refusal to pay specified parts

They will very easily take your money every month, but will fight tooth and nail not to pay your claim. They will try and use clever wording on their policy, which is vague which they effectively can use to interoperate not to pay any claim. in my case my part is mentioned specifically as a part covered but they are using their policy wording to get out of it.

0
Replies (2)
AA Warranties
AA Warranties's reply06 Mar 2024, 09:35
Official
Dear Mr Pienaar, 

 We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. We will investigate further and get back to you within 48 working hours. Kind regards, 

Complaints Team 
AA Warranties
AA Warranties's reply06 Mar 2024, 14:01
Official
Dear Mr Pienaar, 

Thank you for your patience and allowing us the time to investigate your complaint. 

We confirm that a complaints consultant has provided feedback on the concerns raised. 

We apologise for the inconvenience caused and we appreciate your understanding. 

Kind regards, 

Complaints Team