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christelle S
1 reviews | Active since Jun 2011
26 Nov 2025, 12:20
Query not resolved
Archibald was dealing with my query and now he has vanished from the earth, can someone pls find him and let him sort out my query or else give it to someone else that's willing to assist me
Helpful (0)
Replies (5)0
Replies (5)
AA Warranties's replyOfficial
26 Nov 2025, 13:41Good day Christelle,
Thank you for reaching out and bringing this to our attention. I sincerely apologise for the inconvenience caused by the delay in resolving your query.
I understand how important this matter is to you, and I will ensure it is prioritised. I’ll immediately check on Archibald’s availability and, if necessary, reassign your query to another team member who can assist you promptly.
Please allow me a short while to confirm and get back to you with an update.
Thank you for your patience and understanding .
Kind regards
Complaints Team
Thank you for reaching out and bringing this to our attention. I sincerely apologise for the inconvenience caused by the delay in resolving your query.
I understand how important this matter is to you, and I will ensure it is prioritised. I’ll immediately check on Archibald’s availability and, if necessary, reassign your query to another team member who can assist you promptly.
Please allow me a short while to confirm and get back to you with an update.
Thank you for your patience and understanding .
Kind regards
Complaints Team
AA Warranties's reply26 Nov 2025, 13:41
Official
Good day Christelle,
Thank you for reaching out and bringing this to our attention. I sincerely apologise for the inconvenience caused by the delay in resolving your query.
I understand how important this matter is to you, and I will ensure it is prioritised. I’ll immediately check on Archibald’s availability and, if necessary, reassign your query to another team member who can assist you promptly.
Please allow me a short while to confirm and get back to you with an update.
Thank you for your patience and understanding .
Kind regards
Complaints Team
Thank you for reaching out and bringing this to our attention. I sincerely apologise for the inconvenience caused by the delay in resolving your query.
I understand how important this matter is to you, and I will ensure it is prioritised. I’ll immediately check on Archibald’s availability and, if necessary, reassign your query to another team member who can assist you promptly.
Please allow me a short while to confirm and get back to you with an update.
Thank you for your patience and understanding .
Kind regards
Complaints Team
cS
christelle S's updateReviewer Update
26 Nov 2025, 15:22And all of a sudden the dealer comes back with this response, niw my question to AA Waaranties is how did u guys generated a document that says i have a extended warranty.
Good day
I’d like to clarify the outcome regarding your warranty. Unfortunately, there will not be a payout. A warranty is classified as a regulated insurance product, which means it falls under strict financial and insurance regulations. These rules ensure that claims and benefits are only applicable where a premium or cost has been paid *by the client.*
In your case, the warranty was provided to you at no charge. Because no payment was made for the product, there is unfortunately no monetary value that can be claimed back.
This matter has also been discussed directly with AA Warranty, and they have confirmed the same position.
I understand this may be disappointing, but I hope this explanation helps clarify why a payout is not possible.
Good day
I’d like to clarify the outcome regarding your warranty. Unfortunately, there will not be a payout. A warranty is classified as a regulated insurance product, which means it falls under strict financial and insurance regulations. These rules ensure that claims and benefits are only applicable where a premium or cost has been paid *by the client.*
In your case, the warranty was provided to you at no charge. Because no payment was made for the product, there is unfortunately no monetary value that can be claimed back.
This matter has also been discussed directly with AA Warranty, and they have confirmed the same position.
I understand this may be disappointing, but I hope this explanation helps clarify why a payout is not possible.
cS
christelle S's update26 Nov 2025, 15:22
Reviewer Update
And all of a sudden the dealer comes back with this response, niw my question to AA Waaranties is how did u guys generated a document that says i have a extended warranty.
Good day
I’d like to clarify the outcome regarding your warranty. Unfortunately, there will not be a payout. A warranty is classified as a regulated insurance product, which means it falls under strict financial and insurance regulations. These rules ensure that claims and benefits are only applicable where a premium or cost has been paid *by the client.*
In your case, the warranty was provided to you at no charge. Because no payment was made for the product, there is unfortunately no monetary value that can be claimed back.
This matter has also been discussed directly with AA Warranty, and they have confirmed the same position.
I understand this may be disappointing, but I hope this explanation helps clarify why a payout is not possible.
Good day
I’d like to clarify the outcome regarding your warranty. Unfortunately, there will not be a payout. A warranty is classified as a regulated insurance product, which means it falls under strict financial and insurance regulations. These rules ensure that claims and benefits are only applicable where a premium or cost has been paid *by the client.*
In your case, the warranty was provided to you at no charge. Because no payment was made for the product, there is unfortunately no monetary value that can be claimed back.
This matter has also been discussed directly with AA Warranty, and they have confirmed the same position.
I understand this may be disappointing, but I hope this explanation helps clarify why a payout is not possible.
cS
christelle S's updateReviewer Update
28 Nov 2025, 08:21The complaints department has also vanished from the earth, I see it's a norm with AA Warranties
cS
christelle S's update28 Nov 2025, 08:21
Reviewer Update
The complaints department has also vanished from the earth, I see it's a norm with AA Warranties
cS
christelle S's updateReviewer Update
09 Dec 2025, 05:53And then the complaints department with the ceo department also vanishes from the earth. The ceo department sends me to the complaints department could it be correct isn't it that the ceo department should really assist in this regard but it tells me alot about the ceo, I wonder does he/she know what is happening in his company they don't have a care in the world
cS
christelle S's update09 Dec 2025, 05:53
Reviewer Update
And then the complaints department with the ceo department also vanishes from the earth. The ceo department sends me to the complaints department could it be correct isn't it that the ceo department should really assist in this regard but it tells me alot about the ceo, I wonder does he/she know what is happening in his company they don't have a care in the world
AA Warranties's replyOfficial
11 Dec 2025, 13:17Hi Mrs Solomon,
Thank you for sharing your concern. After a full review with the dealership and our internal team, we found that no payment was received for the warranty, and it wasn’t included in your finance agreement. While a schedule was generated, the policy was never activated because the dealership didn’t process the payment.
The best next step is to contact the dealership’s Finance & Insurance team for clarification.
Kind regards
Complaints Team
Thank you for sharing your concern. After a full review with the dealership and our internal team, we found that no payment was received for the warranty, and it wasn’t included in your finance agreement. While a schedule was generated, the policy was never activated because the dealership didn’t process the payment.
The best next step is to contact the dealership’s Finance & Insurance team for clarification.
Kind regards
Complaints Team
AA Warranties's reply11 Dec 2025, 13:17
Official
Hi Mrs Solomon,
Thank you for sharing your concern. After a full review with the dealership and our internal team, we found that no payment was received for the warranty, and it wasn’t included in your finance agreement. While a schedule was generated, the policy was never activated because the dealership didn’t process the payment.
The best next step is to contact the dealership’s Finance & Insurance team for clarification.
Kind regards
Complaints Team
Thank you for sharing your concern. After a full review with the dealership and our internal team, we found that no payment was received for the warranty, and it wasn’t included in your finance agreement. While a schedule was generated, the policy was never activated because the dealership didn’t process the payment.
The best next step is to contact the dealership’s Finance & Insurance team for clarification.
Kind regards
Complaints Team