Poor customer services from AA

Good day I would like write a review about the ******** that AA warranties are. They take your monthly installments and when it's time to claim/pay for a claim they find every excuse not to pay. This is my story:

I have had the warranty with AA for two years. I have paid my monthly installments on time without fail. I recently encountered an issue with my wheel bearings which the policy covers. I took the car to a reputable workshop where an assessment was done and it was discovered that the wheel bearing is making a noise. Now, if you enquire with any mechanic/workshop, they would confirm that a wheel bearing would never from one day being 100% and the next day just pack up/give up or break. It will give you signs of it being on its way out. When a wheel bearing seizes, the whole wheel would come off the car endangering my life and fellow other road usres.Now according to AA, you have to breakdown on the side of the road, inorder for them to look at your claim. For me to breakdown on the side of the road, means that I'm endangering my life and my family's life. If their consultants know anything about mechanics, they would know how a wheel bearing works.

Their claims manager, Francios, needs to consider going for customer service retraining. The reason, I say that is because when I told him that I would be taking my business elsewhere, his response was "you are more than welcome to do so". In this day and age, you try and retain your customer by any means possible.

We take these warranties to have peace of mind, that should anything happen, we would be covered but NOT with AA warranties.

I am not the first customer to complain about their services.

So please rethink if you wanna take a policy with AA warranties. They are not good service providers.

Regards Mr Moodley