BN
Bongumusa N

1 reviews | Active since Feb 2020

02 Nov 2022, 14:31

Please don't accept any if you not going to do a follow-up about the car and the person who bought a car. Course on my policy nothing talking about services history book

When we buying a car they told us about AA, and AA he just accepted without verifying about the car and cardealership. So when it comes to the claims they act like you are the one who asked them. They will ask your everything to submit in order not to pay out the claim. And the most painful part is that no one from AA ever call since I bought my car just to check if the cardealership gave you all relevant documents. So now if they ask me to door to door asking for service slips Guys we humans we are not robots

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Replies (2)
AA Warranties
AA Warranties's reply24 Jan 2023, 14:17
Official
 
Dear Sir / Madam, 
 
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 
We will investigate further and revert back to you within 48 working hours. 

Kind regards,
Complaints Team
AA Warranties
AA Warranties's reply25 Jan 2023, 09:12
Official
Dear Mr Njapha,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team