Pathetic service

I have been with AA since July 2021. In May 2023, I had a defect in my vehicle. This defect was covered by AA and my claim was recognised by AA as a valid claim. I had then went on to AA’s site to find one of AA’s registered service providers to repair my car(as per AA’s policy). Bosch was listed as a service provider and was convenient for me so I had taken my vehicle to Bosch. AA had also told me that I can take my vehicle to Bosch. Bosch had stripped my vehicle and was ready to do the repairs. However, when Bosch contacted AA to pay out - AA advised that Bosch (AA’s elected service provider) was not market related therefore they were only willing to cover approximately half of the claim and I had to be liable to pay the other half. It does not make sense to have Bosch listed as a service provider and then say that AA can’t cover the claim and that I need to pay from my pocket - this defeats the purpose of having a warranty and it defeats the purpose of listing Bosch as a service provider. Further AA’s policy states that they could elect to pay out the cash which they had refused to do and asked me to pay out of my own pocket and that they would refund me which means I would need to take a loan to pay from my own pocket - again, this completely defeats the purpose of a warranty. I had escalated to numerous persons in AA including their technical team leader who had no solution or did not try to assist in helping my claim through in any way. I will be reporting AA to the ombudsman but in the meanwhile, I am now left with a fee of R2400 which I need to pay out of pocket although AA should be covering this cost as I merely used their service provider as per their policy. I would like to make other customers aware of this as it is completely wrong and futile for AA to find every excuse possible to not pay out when needed yet monthly instalments are being paid to them as a warranty provider - clearly they have taken my money for the past 2 years yet they do not pay out or provide a “warranty” when required. I request someone done ASAP and I need my reimbur*****t on money paid from my pocket.