ME
Michaela E
1 reviews | Active since Dec 2019
17 Oct 2023, 08:30
Not happy...
I can not speak for my mechanical warranty as I have not needed to use it thus far. Buy should you decide to get a scratch and dent policy from them read trough your documents properly because what they say over the phone sounds amazing and then the document says something completely different... not worth it I asked if my windscreen could be replaced while speaking to the guy over the phone and he said yes as long as the amount is under R3000 per claim, now today when I want to have my windscreen replaced they say they only cover the repair of the crack ect.
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Replies (2)
AA Warranties's replyOfficial
17 Oct 2023, 09:09 Dear Sir / Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and revert back to you within 48 working hours.
Kind regards, Complaints Team
We will investigate further and revert back to you within 48 working hours.
Kind regards, Complaints Team
AA Warranties's reply17 Oct 2023, 09:09
Official
Dear Sir / Madam, We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and revert back to you within 48 working hours.
Kind regards, Complaints Team
We will investigate further and revert back to you within 48 working hours.
Kind regards, Complaints Team
AA Warranties's replyOfficial
19 Oct 2023, 10:47 Dear Mrs Edwards
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards, Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards, Complaints Team
AA Warranties's reply19 Oct 2023, 10:47
Official
Dear Mrs Edwards
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards, Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards, Complaints Team