Mrs M Matthews

Disgusting,Pathetic and *********** service from AA , they are sold as the preferred mechanical warranty supplier when purchasing a vehicle but they are the most unreliable uninformative unhelpful call center ever ......including all there managers .Manager Nyati and Brandon the consultant could not care less about my concern .

This is the worst company to work with i would never recommend there service to anyone .

I have a 2 year mechanical warranty and i have a problem on my car that the plan covers........ i had to be without a car for 7 days as they sent me to get a quote from their preferred supplier ,AA insisted that the supplier has to strip the car and then they will send out an assessor .The supplier has been emailing them daily and all he got was promises that an assessor will come to them but they insisted to them that the car needs to be stripped before sending out an assessor ,today is Day 7 i called AA this morning as they have not sent out an assessor yet till date .And the consultant and manager on duty says the claim has been declined and they do not see the need to send out an assessor....... this is the feedback on the 7th day after the assessor has emailed the supplier on 2 occasions this past week to advise he will come .In a result of this my car is now stripped at the supplier and i need to pay the full cost of the the work to be done b and i need to repair what is broken myself today in order for my car to drive again .The manager said he does not know what to do and there is nothing he can do .

after they have so much terms and condition before doing a repair ,they are more of a hassle than willing to assist you with correct and most effective way to solve your problem . They first want to inconvenience you and on the end it not even worth it .