HORRIBLE SERVICE BY AA WARRANTIES FOR REFUSING TO REPLACE UNSERVICEABLE BATTERY

Complaints department is contradicting themselves as they are saying the matter has been investigated internally and an agent will face disciplinary action, however, on my side they say they will not replace my battery. This is a brought daylight ******* since they are now aware that the agent told me that there will be no changes in my month to month policy. They are taking an advantage on me since I'm a woman and they are capitalising on my vulnerability. The agent said there will be no changes and it's on RECORD. AA is bullying me, I need the battery replaced, I have been paying for whole 24 months and I NEVER CLAIMED a single cent from them. I need justice here please