Formal Complaint Regarding Inadequate Assessment and Claim Respons

Customer Relations Department AA Warranties

Subject: Formal Complaint Regarding Inadequate Assessment and Claim Response

Dear Sir/Madam,

I am writing to formally express my dissatisfaction with the response received in your correspondence dated 4 April 2025 regarding my recent claim.

The assessment carried out by your appointed assessor is not sufficient, as the individual in question does not appear to be a qualified mechanic or an expert in diagnosing mechanical breakdowns. This raises concerns about the accuracy and validity of their report, particularly in contrast to the findings of a qualified mechanic who has been directly working on the vehicle.

According to the mechanic’s report, the issue with the vehicle was caused by overheating and a failure in the dashboard to respond — both of which are mechanical faults. The mechanic has clearly stated that the vehicle’s de-cat modification does not affect the vehicle mechanically, and therefore should not be used as a basis to deny or question the claim.

In light of this, I respectfully request that AA Warranties reconsiders the decision and gives appropriate weight to the professional assessment provided by the mechanic. I believe that a fair and accurate review of this matter is warranted and expected.

Please treat this letter as a formal complaint. I trust that you will investigate the matter thoroughly and respond within the appropriate time frame, as per your complaints policy.

Should I not receive a satisfactory resolution, I will have no choice but to escalate this matter further, including submitting a complaint to the Financial Ombudsman Service.

Yours sincerely, Mokete Mosibi