Excellent customer service and dedication to loyalty

I took out an AA mechanical warranty in 2019 when I purchased my vehicle and have been a loyal paying customer to date August of 2026. My vehicle experienced a fault suddenly in August and I duly took it in to be repaired and claimed from the warranty. I was informed, after following all the processes, that my claim was repudiated as the component was not covered under the warranty. I was very upset as I had been a loyal customer for 6 and a half years never missing a payment and with this being my first ever claim and expressed my dissatisfaction. I was lucky enough to be helped by a lovely gentleman called Thobela who immediately took it upon himself to look further into the matter based on my loyalty duration. Within 1 hour Thobela not only got my claim approved but contacted me to confirm all the details and gave me the go ahead to have my vehicle repaired. I was overjoyed by the commitment not only by the AA but specifically Thobela who took it upon himself to ensure that I left a happy customer. Thobela should be commended for his quick thinking and customer first attitude. He is an asset to any organisation that takes customer loyalty and service seriously.