Dispute

On June 23, 2022 my claim was repudiated because of “Unauthorized Repair” I would like to dispute this outcome due to the following. On the 7th of June 2022 my car was booked in with Bosch car services to replace the water pump which was damage and AA warranties have approved the claim to get the pump changed. Collected the vehicle from Bosch on the 7th of June and everything was fine on the vehicle until Friday the 10th of June 23, 2022 the warning Engine light came on and the car had a Drive Train Problem. Contacted Bosch on that Friday and drove my car to them cause I thought it was something to do with the water pump they fitted. After Running a Diagnosis on the Car Bosch contacted me on the 13th of June informing me that my car had a Turbo Charge problem and they don’t deal or repair Turbos’ then contacted AA Warranties informing them because I didn’t know where to take my car. I Spoke on the Phone with Gentleman Name Brydon who told me that I can take the vehicle to any AA approved Workshop. I then started goggling all Turbo Repairing Workshops in Durban. I went to few workshops around Durban CBD and most of them were not AA Approved or have Vat Number, so I really had a hard time finding a workshop to attend to my car. On Friday the 17th of June around 10h10am I called AA Warranties again to inform the that I was failing to find a workshop and the only option I had was booking the vehicle with Durban South BMW.When I called I spoke to Brydon and explained to him and he made me hold a few minutes, told me he was consulting with his superior after holding he reverted to me and told me he can Find one Repairer in Durban Name Turbo Clinic Dbn and told me the are AA Approved I should go to them and then I gave me the address. I Then drove to the location, when I got there I met a lady who is the wife of the owner of the workshop, I explained to her that my car has a turbo problem and I was referred by AA Warranties and then she said ok and called her Son and Husband. They asked for my details,( name,surname,policy no. and cell no.) .I told them I have already done the Diagnosis with Bosch and have the Error message and showed them, so there was no need for them to charge me for another diagnosis they had a look at it and said ok I can park the car at they Drive way. I ask is it possible for me to get the car Monday or Tuesday as I had work commitment they said they are not sure. When I was about to request uber home I called AA Again and requested to speak to Brydon and I was put Through, told Brydon I have found the place and I have left the car with them what should I do now he said there is nothing for me to do, the workshop will contact him I must not worry. On Monday the 20th of June 23, 2022 the workshop contacted me requesting my service as the were about to lodge a claim, I kindle sent it to them with the service history invoices. I was told my car is fixed and now they will lodge the claim and said ok.I then received email with claim no. Later that day I called AA just to find the progress of the claim and Gentleman name Tukela informed me that an Assessor will be sent out to assessor my vehicle and I said ok. I personally called the workshop told them about the assessor and they told me they are aware that also received an email and the have all the broken parts they replaced the Assessor find them. On the 23rd of June 23, 2022, Rendani called me to tell me the claim was Repudiated which I find is unfair to me as a client Firstly I did not give no one permission to fix the car I was instructed to drop the vehicle. Secondly as I believe Turbo Clinic is AA Approved as I was told ,they should be aware off AA Warranty Standards, stating that they do not carry out warranty repairs without AA approval. The fact that the workshop opted to fix the car and keep the parts as prove shows they were aware of the claim procedures but now why me as I client be the one who has to suffer this outcome? In closing I would like to dispute this Decision with facts mention above The workshop does not want to release my car without payment