Disgusting ********* of theft and failing to refund me my whole amount

This is the most ******** insurance company ever, i wish you lose your license. This is unacceptable as i have expressed it earlier because you have in writing explicitly stated "The refund amount is R12876.24 It is a 2 year warranty – 2021/09/01 to 2023/09/01" This has now come at a greater frustration to me as i had planned around utilising the amount against the invoice from Audi. I am extremely disappointed. I work in the Financial Service Sector and the actions of your conduct has contravened FSCA and NCR. These actions are not only detrimental to your brand reputation but also to your licensing, I wont lie this by far the worst treatment i have received from you in just two weeks. May i kindly get the proof of payment and remittance for this refund.