AM
Athule M
1 reviews | Active since Sept 2026
03 Sept 2026, 22:18
Disappointed
I am extremely dissatisfied with AA Warranties, i submitted a claim 2 days ago with all the supporting documentation, till today there have been no feedback but they said they’re turnaround time is 24 hours.
I am currently without a car, i cannot get hold of them on the phone nor can the workshop do. After a year of paying without missing an subscription but here am i with them on my first claim.
Helpful (0)
Replies (2)0
Replies (2)
AA Warranties's replyOfficial
04 Sept 2026, 09:50Dear Athule Mzileni,
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand your frustration, particularly as this is your first claim with us.
We are concerned to hear that you have not received the expected feedback and that both you and the workshop have experienced difficulty reaching our team.
We would like the opportunity to investigate the status of your claim as a matter of priority and understand what has caused the delay. A member our out team will make contact with you directly to provide an update and assist in progressing the matter.
We appreciate your patience and apologise for the inconvenience and frustration caused.
Regards
AA Warranties Complaints.
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand your frustration, particularly as this is your first claim with us.
We are concerned to hear that you have not received the expected feedback and that both you and the workshop have experienced difficulty reaching our team.
We would like the opportunity to investigate the status of your claim as a matter of priority and understand what has caused the delay. A member our out team will make contact with you directly to provide an update and assist in progressing the matter.
We appreciate your patience and apologise for the inconvenience and frustration caused.
Regards
AA Warranties Complaints.
AA Warranties's reply04 Sept 2026, 09:50
Official
Dear Athule Mzileni,
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand your frustration, particularly as this is your first claim with us.
We are concerned to hear that you have not received the expected feedback and that both you and the workshop have experienced difficulty reaching our team.
We would like the opportunity to investigate the status of your claim as a matter of priority and understand what has caused the delay. A member our out team will make contact with you directly to provide an update and assist in progressing the matter.
We appreciate your patience and apologise for the inconvenience and frustration caused.
Regards
AA Warranties Complaints.
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand your frustration, particularly as this is your first claim with us.
We are concerned to hear that you have not received the expected feedback and that both you and the workshop have experienced difficulty reaching our team.
We would like the opportunity to investigate the status of your claim as a matter of priority and understand what has caused the delay. A member our out team will make contact with you directly to provide an update and assist in progressing the matter.
We appreciate your patience and apologise for the inconvenience and frustration caused.
Regards
AA Warranties Complaints.
AA Warranties's replyOfficial
04 Sept 2026, 11:43Dear Athule Mzileni,
Thank you for allowing us the opportunity to look into your concerns.
We can confirm that your claim has since been attended to and resolved, and the outcome has been communicated to you directly.
We sincerely apologise for the initial delay in communication and the frustration this may have caused, particularly while you were without your vehicle. We appreciate your patience while we worked to resolved the matter.
We trust that the assistance provided has addressed your concerns and thank you for giving us the opportunity to resolve your claim.
Regards
AA Warranties Complaints
Thank you for allowing us the opportunity to look into your concerns.
We can confirm that your claim has since been attended to and resolved, and the outcome has been communicated to you directly.
We sincerely apologise for the initial delay in communication and the frustration this may have caused, particularly while you were without your vehicle. We appreciate your patience while we worked to resolved the matter.
We trust that the assistance provided has addressed your concerns and thank you for giving us the opportunity to resolve your claim.
Regards
AA Warranties Complaints
AA Warranties's reply04 Sept 2026, 11:43
Official
Dear Athule Mzileni,
Thank you for allowing us the opportunity to look into your concerns.
We can confirm that your claim has since been attended to and resolved, and the outcome has been communicated to you directly.
We sincerely apologise for the initial delay in communication and the frustration this may have caused, particularly while you were without your vehicle. We appreciate your patience while we worked to resolved the matter.
We trust that the assistance provided has addressed your concerns and thank you for giving us the opportunity to resolve your claim.
Regards
AA Warranties Complaints
Thank you for allowing us the opportunity to look into your concerns.
We can confirm that your claim has since been attended to and resolved, and the outcome has been communicated to you directly.
We sincerely apologise for the initial delay in communication and the frustration this may have caused, particularly while you were without your vehicle. We appreciate your patience while we worked to resolved the matter.
We trust that the assistance provided has addressed your concerns and thank you for giving us the opportunity to resolve your claim.
Regards
AA Warranties Complaints