Declined claim by AA warranty

I am Mxoli Sakwe AA warranty policy number 223075. I have submitted a claim for a mechanical breakdown and I was asked to submit all necessary documents and I submitted. Then I was asked to strip the car engine for assessment which was done. After assessment they declined my claim leaving the car engine stripped. The response letters submitted to me by AA warranty are contradictory. I want to be treated with fairness and professionalism.