ZS
Zalisile S

1 reviews | Active since Nov 2013

19 Apr 2024, 16:36

Claim rejection

12 February 2024 I took out a policy with this company. On 8 April I had a warning on the car dashboard that the car will overheat if driven any further. So I towed it to a place where I normally service it, Vagcore Automotive. A diagnostic test was run and the results came back that the coolant sensor had malfunctioned therefore causing water from the coolant system to go in the engine harness thereby causing a corrosion in the electric wires. They refused to cover this claim on the primise that they don't cover water damage. When I argue that the root cause is not water but a mechanical failure which I'm covered for they refused to listen. After this, because the car has comprehensive insurance with Momentum but is out of manufacture warranty, I made another claim to Momentum. Several days later after their assessors inspected the car they also refused the claim saying the root cause is not water but the failure of the coolant sensor. Therefore making it fall under mechanical failure which they do not cover.

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Replies (2)
AA Warranties
AA Warranties's reply22 Apr 2024, 15:17
Official
Dear Mr Someketa, 

We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. We will investigate further and get back to you within 48 working hours. 

Kind regards, 

Complaints Team 
AA Warranties
AA Warranties's reply22 Apr 2024, 23:09
Official
Dear Mr Someketa,

We confirm that a complaints consultant has provided feedback on the concerns raised. 

We apologise for the inconvenience caused and we appreciate your understanding. 

Kind regards, 

Complaints Team