PK
Portia K

1 reviews | Active since Oct 2012

26 Aug 2022, 12:25

Claim Rejected (Dispute)

I'm so disappointment with AA Warranties absolute disgrace how they find the loop holes not to pay the claim. On the 19 August 2022 someone from aa warranties called me regarding my claim no 16053 for my car that they will send their assessor on the 22 August 2022 and she came back and advised them that the was already repaired as per their assessor and the repairs on the vehicle were done on the 24/08/2022 I when to the workshop and to check for myself my surprised my car it's stripped as they ask them to stripped and and send them pictures so that they can come and assessor the vehicle so I don't know which repaired that assessor is talking because the workshop told me they are aware off Warranties Standards, stating that they do not carry out warranty repairs without AA approval they know that their can't do anything until they approved their is no any new repairs that was done to my car. I send the email to complain department but they didn't help me also telling the same story. In closing I would like to dispute this Decision with facts mention above. Or I will seek all legal litigation option regarding this matter.

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Replies (3)
AA Warranties
AA Warranties's reply26 Aug 2022, 12:56
Official
Dear Miss Molefe , 

We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 

We will investigate further and revert back to you within 48 working hours. 

Kind regards,

Complaints Team
PK
Portia K's update26 Aug 2022, 14:48
Reviewer Update
It’s Miss Kgame not Molefe
AA Warranties
AA Warranties's reply29 Aug 2022, 14:14
Official
Dear Miss Kgame,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team