TS
Thomo S

1 reviews | Active since Aug 2017

26 Apr 2024, 11:56

Claim Rejected.

I had issues with my wife’s car and took it to VW, they quoted about R26000 to repair the car which the warranty only paid R11500 and we had to pay the rest. I had the car back for less then a week and it started giving me the same issue, so I contacted VW and they advised that I should immediately bring the car back which I did. VW then further diagnosed the car and mentioned that they need to Cylinder Head and Gasket and the quote is now at R21498.56 and AA refuses to authorize my claim saying they previous authorization stays the same even though no wits different components. They previously paid for Overheating, now there’s an Engine issue and they refuse to pay out.

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Replies (2)
AA Warranties
AA Warranties's reply26 Apr 2024, 14:40
Official
Dear Serope, 

We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 

We will investigate further and get back to you within 48 working hours. 

Kind regards, 
Complaints Team 
AA Warranties
AA Warranties's reply29 Apr 2024, 12:04
Official
 Dear Serope, 

We confirm that a complaints consultant has provided feedback on the concerns raised. 

We apologise for the inconvenience caused and we appreciate your understanding. 

Kind regards, 

Complaints Team