1 reviews | Active since Oct 2016
Claim declined, "wear and tear"
I should have read the Hellopeter reviews prior to signing up.
My fuel injector went bad and as a result, the car would jerk in the mornings. The RMI approved workshop advised they can send the injectors to be tested at R3000. To strengthen my claim, I paid the R3000 and submitted the claim with the photo graphic evidence, test reports and diagnostic report.
An assessor was appointed and the outcome was "wear and tear". We don't cover wear and tear. Even though the policy clearly states injector's are covered.
Then, on a later date, my flywheel on the clutch needed replacement. Again sent in all the documents. Claim declined, "wear and tear".
On another occasion, my drive shaft needed to be refurbished. Claim declined, "wear and tear".
Don't waste your money, every claim is declined with the words wear and tear.
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and get back to you within 48 working hours.
Kind regards,
Complaints Team
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and get back to you within 48 working hours.
Kind regards,
Complaints Team
We confirm that complaints and claims consultants have provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
We confirm that complaints and claims consultants have provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
