SM
Samuel M
1 reviews | Active since Apr 2024
14 Sept 2026, 09:36
AA Warranty Claims
Im very disappointed how they handled my claim although paying all that money and then they dont cover for my mechanical breakdown and the way Thobelo shouted over the phone as if im a piece of sh.. is not on. The AA is misleading customers to get our money .
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Replies (4)0
Replies (4)
AA Warranties's replyOfficial
14 Sept 2026, 15:51Dear Mr Mentor,
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand your frustration, particularly as this is your first claim with us.
We are concerned to hear that you have not received the expected feedback and that both you and the workshop have experienced difficulty reaching our team.
We would like the opportunity to investigate the status of your claim as a matter of priority and understand what has caused the delay. A member our out team will make contact with you directly to provide an update and assist in progressing the matter.
We appreciate your patience and apologise for the inconvenience and frustration caused.
Regards
AA Warranties Complaints.
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand your frustration, particularly as this is your first claim with us.
We are concerned to hear that you have not received the expected feedback and that both you and the workshop have experienced difficulty reaching our team.
We would like the opportunity to investigate the status of your claim as a matter of priority and understand what has caused the delay. A member our out team will make contact with you directly to provide an update and assist in progressing the matter.
We appreciate your patience and apologise for the inconvenience and frustration caused.
Regards
AA Warranties Complaints.
AA Warranties's reply14 Sept 2026, 15:51
Official
Dear Mr Mentor,
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand your frustration, particularly as this is your first claim with us.
We are concerned to hear that you have not received the expected feedback and that both you and the workshop have experienced difficulty reaching our team.
We would like the opportunity to investigate the status of your claim as a matter of priority and understand what has caused the delay. A member our out team will make contact with you directly to provide an update and assist in progressing the matter.
We appreciate your patience and apologise for the inconvenience and frustration caused.
Regards
AA Warranties Complaints.
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand your frustration, particularly as this is your first claim with us.
We are concerned to hear that you have not received the expected feedback and that both you and the workshop have experienced difficulty reaching our team.
We would like the opportunity to investigate the status of your claim as a matter of priority and understand what has caused the delay. A member our out team will make contact with you directly to provide an update and assist in progressing the matter.
We appreciate your patience and apologise for the inconvenience and frustration caused.
Regards
AA Warranties Complaints.
SM
Samuel M's updateReviewer Update
22 Sept 2026, 13:51Dear Samuel Mentor,
Thank you for contacting us.
We acknowledge receipt of your complaint, which has been logged under reference number AAFS-COMP-2***.
Your complaint has been assigned to a member of our complaints team for review. They will assess the information provided and contact you should any further details be required. We aim to resolve complaints within 5 business days and will keep you updated on the progress of your matter.
To help us manage your complaint efficiently, please quote your reference number in any further correspondence. Should you have any additional information or supporting documents, you are welcome to reply to this email.
Kind regards,
The Complaints Team
AA Financial Services
The above was sent to me 14 September 2026 the 5 business day is past already no reply.
2x Emails was sent today also no reply on my emails. Just show that our hard earned money which we pay every month is good and they cant serve us properly.
SM
Samuel M's update22 Sept 2026, 13:51
Reviewer Update
Dear Samuel Mentor,
Thank you for contacting us.
We acknowledge receipt of your complaint, which has been logged under reference number AAFS-COMP-2***.
Your complaint has been assigned to a member of our complaints team for review. They will assess the information provided and contact you should any further details be required. We aim to resolve complaints within 5 business days and will keep you updated on the progress of your matter.
To help us manage your complaint efficiently, please quote your reference number in any further correspondence. Should you have any additional information or supporting documents, you are welcome to reply to this email.
Kind regards,
The Complaints Team
AA Financial Services
The above was sent to me 14 September 2026 the 5 business day is past already no reply.
2x Emails was sent today also no reply on my emails. Just show that our hard earned money which we pay every month is good and they cant serve us properly.
AA Warranties's replyOfficial
22 Sept 2026, 13:57Dear Mr Mentor,
Our complaints department has been in contact with you regarding the outcome of your claim and the complaint you raised accordingly.
Kind Regards
AA Warranties Complaints.
Our complaints department has been in contact with you regarding the outcome of your claim and the complaint you raised accordingly.
Kind Regards
AA Warranties Complaints.
AA Warranties's reply22 Sept 2026, 13:57
Official
Dear Mr Mentor,
Our complaints department has been in contact with you regarding the outcome of your claim and the complaint you raised accordingly.
Kind Regards
AA Warranties Complaints.
Our complaints department has been in contact with you regarding the outcome of your claim and the complaint you raised accordingly.
Kind Regards
AA Warranties Complaints.
SM
Samuel M's updateReviewer Update
22 Sept 2026, 14:02I cancelled my warranty policy and body wize policy with immediate effect.
SM
Samuel M's update22 Sept 2026, 14:02
Reviewer Update
I cancelled my warranty policy and body wize policy with immediate effect.