PS
Paul S

1 reviews | Active since May 2024

20 May 2024, 13:45

AA Warranty

Took out n warranty from AA Warranty on my wife's MB C220 Bluetec for a water housing unit under the diesel filter, which forms part of the cooling system. The policy is covered for R30 000.00 and I pay roughly R800 p.m. Just lodged a claim after more than two years for the first time since inception. Response from them: "We do not cover: Parts if not listed under the Covered Parts column in the Mechanical breakdown benefit table."

I mean c'mon AA warranty, it forms part of the cooling system?

Very disappointed in this policy, as this is supposed to give you peace of mind. Would consider other warranty service providers.

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Replies (2)
AA Warranties
AA Warranties's reply21 May 2024, 10:08
Official
Dear Mr Schutte , 

We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 

We will investigate further and get back to you within 48 working hours. 

Kind regards, 

Complaints Team 
AA Warranties
AA Warranties's reply23 May 2024, 14:19
Official
 
  Dear Mr Schutte, 

We confirm that a complaints consultant has provided feedback on the concerns raised. 

We apologise for the inconvenience caused and we appreciate your understanding. 

Kind regards, 
Complaints Team