1 reviews | Active since Jun 2019
AA WARRANTIES WON'T PAY WHEN YOU NEED THEM!
AA Warranties is a pure **** and /or waste of your money. The rejected my claim yesterday the 29th of July 2025 citing the famous rejection statement "WEAR AND TEAR". My car gave a funny noise after 9 months of purchasing it from a dealer where I took AA warranties during the purchase. As instructed by the AA WARRANTIES policy, I took it to an RMI approved repair station to prevent further damage. Guess what, they still refuse to pay a mere R5600 quote for an A200 Mercedes and I am a pedestrian now. Look, the scope of cover in my AA Warranties policy document states clearly that they cover the TENSIONER and V BELT however, AA Warranties rejected. I was not surprised because someone had told me they do not pay when it is time.
If you value your money, PLEASE do not take AA WARRANTIES because they won't help you with anything, even the things they cover on their scope, they will turn you down.
I have searched and found out it is their tradition that they cite "WEAR AND TEAR" and reject. Please find alternatives and not use AA WARRANTIES.
We acknowledge receipt of your complaint and have duly noted your comments and concerns.
We will investigate further and get back to you within 2 working days.
Kind regards,
Complaints Team
We acknowledge receipt of your complaint and have duly noted your comments and concerns.
We will investigate further and get back to you within 2 working days.
Kind regards,
Complaints Team
Our complaints department has been in touch with you regarding your complaint. We have communicated with you and provided the necessary information.
If you require further assistance, please do not hesitate to contact us.
Kind regards
Complaints Team
Our complaints department has been in touch with you regarding your complaint. We have communicated with you and provided the necessary information.
If you require further assistance, please do not hesitate to contact us.
Kind regards
Complaints Team
They still did not pay! They are just replying on Hellopeter to try and save their already ruined reputation but they still rejected my claim. They cannot use their own policy to justify rejecting my claim. I have requested that they show me in the policy where it says I'm covered for "only failure and breakage", guess what, they couldn't. Meanwhile my car installment includes their warranty and I am paying them every month. What a cruel company.
When its time to pay, it becomes a class where they teach you how to read! They cannot link their rejection note to a clause or scope in their policy therefore, it is just a rejection based on undermining your ability to fight for your rights.
I will never take AA warranties ever when buying a car or home next.
They still did not pay! They are just replying on Hellopeter to try and save their already ruined reputation but they still rejected my claim. They cannot use their own policy to justify rejecting my claim. I have requested that they show me in the policy where it says I'm covered for "only failure and breakage", guess what, they couldn't. Meanwhile my car installment includes their warranty and I am paying them every month. What a cruel company.
When its time to pay, it becomes a class where they teach you how to read! They cannot link their rejection note to a clause or scope in their policy therefore, it is just a rejection based on undermining your ability to fight for your rights.
I will never take AA warranties ever when buying a car or home next.
We understand that navigating policy terms can sometimes be challenging, and we’re here to help clarify. Your claim was assessed in line with the policy wording, which specifies that cover applies only in the event of a sudden and unforeseen mechanical or electrical Breakdown or Failure—not wear and tear.
We remain committed to transparency and fairness in our claims process. For further clarity, we encourage you to review your policy document. If you have any questions or need assistance understanding your coverage, please don’t hesitate to reach out. We're here to support you.
Kind Regards
Complaints Team
We understand that navigating policy terms can sometimes be challenging, and we’re here to help clarify. Your claim was assessed in line with the policy wording, which specifies that cover applies only in the event of a sudden and unforeseen mechanical or electrical Breakdown or Failure—not wear and tear.
We remain committed to transparency and fairness in our claims process. For further clarity, we encourage you to review your policy document. If you have any questions or need assistance understanding your coverage, please don’t hesitate to reach out. We're here to support you.
Kind Regards
Complaints Team