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nicole M

1 reviews | Active since Nov 2014

06 Oct 2023, 13:09

AA Warranties poor service, misleading sale

We took out a warranty service with the AA an initially when my husband dealt with the agent, he specially told the gentleman this has to be comprehensive cover and he confirmed it is, we then took the cover under the pretense that our vehicle will be repaired should it need to be . We booked our vehicle in for a clutch problem and submitted a request to the AA i received a call advising the plan we have does not cover the components. Our vehicle is standing at the moment, and we have been misled into taking out a product that was not relevant to our needs. I want my vehicle to be repaired and i want the call to be listen to and i want access to the call.

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Replies (2)
AA Warranties
AA Warranties's reply09 Oct 2023, 11:41
Official
Dear Sir / Madam, 
 
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 

We will investigate further and revert back to you within 48 working hours. 

Kind regards, 
Complaints Team 
AA Warranties
AA Warranties's reply17 Oct 2023, 09:11
Official
Dear Mrs Mcdonald

Thank you for your patience and allowing us the time to investigate your complaint. 

We confirm that a complaints consultant has provided feedback on the concerns raised. 

We apologise for the inconvenience caused and we appreciate your understanding. 

Kind regards, 
Complaints Team