KC
Kenan C

1 reviews | Active since May 2016

25 Jan 2024, 08:57

AA warranties only cover 10%

If you are considering taking an AA warranty out, do not bother.

I have had various motor plans with the cars I have owned, but had never needed to claim. When buying my car about 2 years ago, I was told that the best warranty is from AA, although being about double the cost. I was told that other warranty providers cover only a small portion of claims, where AA would cover complete claims and leave you in the same position before making the claim, so I spoke with the sales people who I gave various scenarios to and asked what they would cover, and each time I was told that I would have complete cover.

about a month ago, my car started firing on 3 cylinders. The car made the 1 km trip back home. I was then advised that it could just be an ignition coil that failed, and was told to drive the car to the mechanic. They then confirmed that there was no compression in cylinder 1. The car was then taken to a specialist repair shop, who then stripped the car down and found that the number 1 cylinder was damaged.

The assessor found that it was due to a failed injector or something like that. The fact is I don't care why it failed, but I was told I had cover for this type of thing. The report from the mechanic said the engine requires and entire rebuild at a cost of R70k+.

AA state: :"As per both reports confirm the root cause of this issue can be attributed to the deterioration of the Teflon seal on the piston number 1 .The Teflon seal had burnt away, causing a compromised seal in the cylinder. This compromised seal, in turn, allowed for additional air intake into the combustion chamber, resulting in the damage observed. The claim payout limit for overheating is R7826.09."

Bottom line is, they are only willing to cover around 10% of the claim.

I am in the process of taking them to court for my money back as this is not what I was sold when buying the car. I recommend you save your 20k odd that the cover costs, and avoid all of this drama.

My legal costs will be about 10k in hopes to get back the original 20k spent on the car and they just hope that people don't go this route as it will cost money for little gain taking them to court, but someone has to stand up for the little man.

0
Replies (3)
AA Warranties
AA Warranties's reply25 Jan 2024, 09:39
Official
Dear Mr  Coetzee, 

We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 
We will investigate further and get back to you within 48 working hours. 
Kind regards, Complaints Team 
KC
Kenan C's update25 Jan 2024, 13:10
Reviewer Update
Just remember the reason that people take out cover or motor protection plans. It is that in the event of whatever failure happens, they are covered so that they do not need to be overly concerned about failures out of their control.

in this case it would be appreciated if you in future advertised up front that you only cover 10% of the repair costs, and basically pay a 90% excess on engine repairs...

In the scenarios I asked the sales agent, every instance it was said that I would be 100% covered. In this case I will need to pay in R63000 plus toward my engine repair of R70000 plus.
AA Warranties
AA Warranties's reply30 Jan 2024, 09:08
Official
 Dear Mr Coetzee,

Thank you for your patience and allowing us the time to investigate your complaint. 
We confirm that a complaints consultant has provided feedback on the concerns raised. 
We apologise for the inconvenience caused and we appreciate your understanding. 
Kind regards, Complaints Team