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Celly L

1 reviews | Active since Oct 2020

30 Jun 2023, 14:32

AA WARRANTIES IS REFUSING TO REPLACE UNSERVICEABLE BATTERY

Horrible service and unreliable agents. I took extended warranty with them two years ago and I never claimed and after the term was finished they contacted me and told me that its not gonna be a fixed term but I'll pay on month to month basis and was ensured that my policy will remain as is, there will be no changes until I claimed for a battery where I was told that its no longer covered, they said it was covered during that 24 months period. This is so disturbing because I wasn't informed and I really need this battery as I have been paying without failure.

0
Replies (3)
AA Warranties
AA Warranties's reply03 Jul 2023, 11:04
Official
Dear Sir / Madam,  We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 
We will investigate further and revert back to you within 48 working hours. 
Kind regards,Complaints Team
CL
Celly L's update04 Jul 2023, 14:49
Reviewer Update
Why are you failing to give me serviceable battery as you have emailed me and said upon your investigation you discovered that the fault lies with your agent and he will face disciplinary action? Its on record that your agent said THERE ARE NO CHANGES IN MY POLICY other than that I'll pay on month to month basis. You are taking advantage of me because I'm a woman and I'm vulnerable? This is a broad daylight robbey you are commiting to a person who have been paying her hard earned money for 24 months without claiming anything. Please sort this out, I need a battery.
AA Warranties
AA Warranties's reply13 Jul 2023, 16:16
Official
Dear Luvuno

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,Complaints Team