ST
Sisa T

1 reviews | Active since Apr 2023

03 Apr 2023, 17:04

AA WARRANTIES IS A ****, THEY ONLY WANT YOUR MONEY BUT WON'T APPROVE CLAIMS :(

I just had a claim rejected on my vehicle. The water pump has issues (leaking coolant) and they tell me it's not covered because it's a wear and tear whereas the policy clearly states that it is covered under "cooling system". Must I wait for the vehicle not to be able to drive in order for them to accept it as a claim? After 3 years of paying and now they're telling me this? :( :(

I'm very unhappy with AA warranties. These guys are a ****. The premiums I've paid throughout the years are way above the money required to replace water pump.

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Replies (2)
AA Warranties
AA Warranties's reply04 Apr 2023, 08:33
Official
Dear Sir / Madam, 
 
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 

We will investigate further and revert back to you within 48 working hours. 

Kind regards,
Complaints Team 
AA Warranties
AA Warranties's reply05 Apr 2023, 10:00
Official
Dear Mr Teka

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologize for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team