AA Warranties Dishonesty

Pathetic Service from AA Warranties as well as their Claims and Complaints Dept. They do not honour their sales pitch nor respond to complaints, calls or emails but are happy to take premiums. Still waiting for over a month for my vehicle to be repaired. I had to arrange to move my vehicle from Mercedes to an AA approved repairer at AAs instruction and I had to contribute to the towing fee too. They were not prepared to fix under a reputable franchise as Mercedes quote and reduced the quote to less than a third which I have no problem if my vehicle is repaired to manufacturer standards. The long and short of it is that their Claims Dept now told their AA approved repairer to use no name parts for my vehicle that has only 28000kms and is out of their naintenance plan but still serviced and maintained by Mercedes with a full service history. AA were even dishonest as the repairer was not supposed to tell me about that they wanted their AA approved repairer to use a no name pirate part to keep to their 'Market related' costs down. They not prepared to divulge the basis of the market related price nor the repairer to do it at this price. As they are infringing on the Consumer Protection Act, and my consumer rights, I sent emails to AA Senior Management and waiting for a response for more than a week for a simple alternator repair is now taking almost 2 months with no resolution in sight and with me having taken tip of the range Double Titanium under advice from their Sales person with cover for R100k for any incident with no specification on min or max for specific parts such as alternators either in ther policy. The latter was sold on the pretext of no hassles and peace of mind with AA, yet they hassling to repair for something at their reduced quote to below R7k less than a third of Mecedes quote and this being our first claim since inception, against a policy premium for R100k cover for any incidents in a year. We have been reasonable and met all AAs requirements and just want the vehicle repaired with the genuine part and labor as per their policy and in terms of manufacturers specification even at their approved repairer or any other as our vehicle is still under service plan. AA Warranties, Claims and AA are proving to be dishonest and devious in their approach and this small man in the street will not renege as a matter of principle against this corporate until my vehicle is repaired to our satisfaction and no further costs to us. To add insult to injury, my wife is very ill and we now have to use my daughter's vehicle to hospital and back. We don't need AAs sympathy but merely service that we pay for. Won't recommend them to anyone at this stage and we even cancelled our standard AA membership for over 30 years and they can hide behind policy all that they want but have proven to be dishonest and devious. AA service sucks.