SM
Stephen M

1 reviews | Active since Dec 2018

18 Jun 2020, 10:05

AA waranties is rusbish ... DO NOT TAKE OUT THEIR PLANS!!!

I am totally and utterly disgusted by the way these people operate. Guys, whatever you do when purchasing a vehicle, DO NOT TAKE AA WARRANTIES as an additional cover. I bought my vehicle in 2018 at a dealership that offered me this warranty as an additional motor cover plan. I never claimed since 2018. I sent my vehicle in for repairs on the 08/06/2020 to Ross Tech Auto which is an RMI approved dealership. They found faults and components that needs to be repaired / replaced and sent a full quote as well as reports stating what needs to be replaced to AA WARRANTIES. I then called AA to find out how far they are with the claim and they advised that they will send out and assessor. I then get a call from an agent stating that the assessor only found 1 part to be faulty and that they will only cover a water pump out of all the components which costs almost 30k of which "they only cover for the most expensive part" under non-wear and tear items. I called the dealership and they informed me that the problems they found was actual problems whereby the parts was rusted and broken which needs to be replaced. So I went back and forth with AA WARRANTIES since the quote has been sent to them and they informed me that they only cover non-wear and tear items (Of which almost half of the bill is non-wear and tear items). Ross tech then sent in an additional claim as I asked them to, as this non-wear and tear items is covered. Today 18/06/2020 I called AA again and spoke to Alfred who advised that they will not be covering the parts, whether it is be non-wear and tear OR wear and tear and will still only be covering for water pump. On the policy, it shows all the components that is covered and half of this components that was found to be defective is what was claimed for (Of which proof in pictures was sent to AA for the defective parts in the additional claim).

So this company wants me to stuck along the road with my family before they cover a part. This is absolutely not what I expected from this company as I would never have taken out anything with them if I knew this is how they operate.

I am definitely not renewing this warranty plan and WILL NOT recommend this company to anybody at all.

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