sX
siphamandla X
1 reviews | Active since Oct 2013
06 Jun 2022, 12:06
AA VERY IMMORAL WAY OF CONDUCTING A BUSINESS. NEVER TAKE A AA WARRANTY THEY FIND EVERY POSSIBLE REASON NOT TO PAY OUT THE CLAIM.
My wheel bearing claim 15734 was rejected because I was told it's the wear and tear and the only cover if only the part is broken . I told them the Mazda Agent confirmed the part is already damaged internally and if we can remove it rollers will come off. But still AA says no they want a visible damage they can see and they rejected the claim. To all people with AA warranty maybe your would like to ask them to explain their policy wording because it's clear they will find any excuse not to payout claims. VERY UNFAIR AND IMMORAL WAY OF DOING BUSINESS . It's like they research all the parts possible failures and set the bar hight so that they find the loop hole of how they will escape paying.
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Replies (2)0
Replies (2)AA Warranties's replyOfficial
07 Jun 2022, 08:44Good Day Mr Xaba,
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and revert back to you within 48 working hours.
Kind regards,
Complaints Team
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and revert back to you within 48 working hours.
Kind regards,
Complaints Team
AA Warranties's reply07 Jun 2022, 08:44
Official
Good Day Mr Xaba,
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and revert back to you within 48 working hours.
Kind regards,
Complaints Team
We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns.
We will investigate further and revert back to you within 48 working hours.
Kind regards,
Complaints Team
AA Warranties's replyOfficial
08 Jun 2022, 10:39Dear Mr Xaba ,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
AA Warranties's reply08 Jun 2022, 10:39
Official
Dear Mr Xaba ,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
