JM
Jerry M

1 reviews | Active since Apr 2013

08 Dec 2022, 09:33

Aa is ripping people's off.

There was a noisy sound from the bonnet and my steering wheel was feeling loose . My tyre where also getting worn out from the inner side only. I informed AA and was requested to take car to Workshop. I was informed that the problem was the suspension when I showed the AA warrant they refused to use the warrant stating that they get problems they AA has to pay. As that result AA instructed me to use my own money and claim it afterwards. The car took two days at the Workshop I even had to book in at a guesthouse. When I mailed the receipts to AA was requested to send the pics of parts that were replaced. Afterwards I was informed it was wear and tear they cannot refund me. They did not even call the Workshop to ask the reason from the mechanics as to why the parts were replaced. My car drives much better now after that service. I paid R10 000 for parts and labour . now I can't be refunded by AA. Now I understand why Workshops refuse their Warrant. I am really disappointed.

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Replies (2)
AA Warranties
AA Warranties's reply24 Jan 2023, 11:59
Official
Dear Sir,  We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. We will investigate further and revert back to you within 48 working hours. Kind regards,Complaints Team 
AA Warranties
AA Warranties's reply24 Jan 2023, 16:29
Official
Dear Mr Mtetesi 

Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,Complaints Team