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Melusi M
1 reviews | Active since Jul 2019
01 Jun 2021, 10:00
AA does not want to honour the claim
I've had the worst experience with AA Warranties. My claim was rejected today even though they are aware that my car had a problem and the garage was able to identify and fix the problem. BMW originally wanted to replace the whole engine but i tried to find another garage because i was not conviced that BMW did a correct diagnostic. The garage has really helped me at a lower cost but AA Warranties keepson rejecting my claims. What's the use of paying for the warranty if i still need to pay from my own pocket if there's a problem with the car. This is the second claim that has been rejected. I trusted the warranty but right now im not sure if i still want to renew my contract when it ends in December.
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Replies (1)AA Warranties's replyOfficial
08 Jul 2021, 13:26Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards, AA Warranties
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards, AA Warranties
AA Warranties's reply08 Jul 2021, 13:26
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards, AA Warranties
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards, AA Warranties
