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On Thursday, 29/05/2026 I got a call the number **********, the lady said she is calling from Marquis finance. Says she can see I have finance with them and that my warranty had expired and she would like to offer me an extended one, I tell her that I already have one with Unlimited and she goes on to explain the benefits of the one she was selling to me. I asked her if this will be added onto my monthly installment and she said yes, I asked why did the premium not drop following the expiry of the initial one and she said she is not sure and transferred me to Client Services to query. I held on the line until I dropped. The following I day I get a notification that a credit inquiry has been made by Marquis finance against my name. I call them they transfer me from pillar to post until one lady name Shivon said she can see an application put through by Wheels Assist (AA warranty apparently) which is a company they work with that sells warranty. they transferred to them and I managed to speak to the lady who was trying to sell me the warranty Bongiwe Mtambo and she started saying when she asks about monthly salary and expenses during the call it's because their system runs a credit check. I told her she never said any of those things during our call and had she told me upfront I would not have agreed to proceed with credit check. I wanted to speak to her manager and I spoke with Raine she said they would either tell the credit bureau to remove the inquiry or send me a letter then she promised to call me before COB . Till today she has never done that. I even asked for her number because I new she would never come back to me and she said she will personally call me. and if you dont remove the unconsented credit check. the next step is ombudsman.