FF
Frans F

1 reviews | Active since Jun 2020

22 Feb 2022, 12:48

6 Weeks still waiting for payment or communication

I wish Hello peter ,made provision for companies like this to get minus stars. My Experience with AA Warranties is **********!

6 weeks ago a claim was lodged, after me following up day after day - no customer care at any point in time from AA. The claim was approved. It is now 5 weeks later and I still cannot fetch my vehicle, due to AA Warranties whom has not paid the dealership yet.

Every single day I send an email to payments dept, claims department, the claims advisor, the complaints department - with nothing more than radio silence from the AA.

Nobody has bothered to pick up the phone and call me. Nobody has apologised for the sorry excuse for service.

Never ever would I recommend this company to anyone, in fact I would do just the opposite.

0
Replies (2)
AA Warranties
AA Warranties's reply22 Feb 2022, 16:51
Official
Good Day Mr Ferreira, 

We acknowledge receipt of your complaint received at our offices and duly noted your comments and concerns. 
We will investigate further and revert back to you within 48 working hours. 

Kind regards,
Complaints Team


AA Warranties
AA Warranties's reply23 Feb 2022, 16:25
Official
Good Day Mr Ferreira , 

Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team