1 reviews | Active since Jul 2011
Worst company in South Africa to deal with
JSE Investor Services (PTY) Ltd must be one of the worst companies in South Africa to deal with. I submitted all the relevant FICA documents in 2019 and the account was confirmed as being FICA verified but then when I tried to sell the shares, I was told that there was a problem and that this problem had existed since 2019. However, no communication was ever sent to me informing me that I needed to submit additional documents. Furthermore, I do not believe that I should actually have to submit additional documents.
One would also assume that the JSE Investor Services (PTY) Ltd as a whole deals with all your shareholdings. Please note that this is not the case. If you have Old Mutual shares you need to provide them with all the required FICA documents and JSE investor forms. Then, if you have Sun International shares you also need to submit all the SAME required FICA documents and then AGAIN all the JSE investor forms. It is truly crazy that a company requires you to submit duplicates of everything. They say this is because each shareholding company has different requirements. That was never the case when dealing with Computershare or NIS. It totally baffles the mind. It is like saying to client that wants to open up a cheque account and a savings account at a bank that they need to provide all their FICA documentation twice.
We apologise for the inconvenience. We've been trying to contact you to no avail.
Please note that we've updated your account, and you can sell the Old Mutual shares, but we've requested for the Quilter shares to be dematerialised as they are in certificated format.
Kind regards
JSE Investor Services Pty Ltd
We apologise for the inconvenience. We've been trying to contact you to no avail.
Please note that we've updated your account, and you can sell the Old Mutual shares, but we've requested for the Quilter shares to be dematerialised as they are in certificated format.
Kind regards
JSE Investor Services Pty Ltd
Thank you so much for the feedback. I do apologise for not being able to take your calls. I was in meetings.
I will call you tomorrow.
Please can you provide feedback on the issue outstanding above being:
Why when you have different shares do you have to do full FICA and provide the standard forms on both accounts when JSE Investor Services controls both accounts.
As I said above, if you have Old Mutual shares and Sun International share you need to provide all the required FICA documents and JSE Investor Services forms in duplicate for the two different accounts which makes no sense at all.
Thank you so much for the feedback. I do apologise for not being able to take your calls. I was in meetings.
I will call you tomorrow.
Please can you provide feedback on the issue outstanding above being:
Why when you have different shares do you have to do full FICA and provide the standard forms on both accounts when JSE Investor Services controls both accounts.
As I said above, if you have Old Mutual shares and Sun International share you need to provide all the required FICA documents and JSE Investor Services forms in duplicate for the two different accounts which makes no sense at all.
We do apologise for the inconvenience. Sun International register which is administered by our Registry department and the Old Mutual register is administered by the OMSAN department. We take note of your complaint and will work at streamlining our processes in order not to inconvenience our shareholders.
Kind regards
JSE Investor Services Pty Ltd
We do apologise for the inconvenience. Sun International register which is administered by our Registry department and the Old Mutual register is administered by the OMSAN department. We take note of your complaint and will work at streamlining our processes in order not to inconvenience our shareholders.
Kind regards
JSE Investor Services Pty Ltd